In the event that pre-pay deals are not completed before you pass the practical test with us or if you want to finish early, any used training time will be re-calculated at the normal lesson rate and the remainder refunded accordingly.

Lessons cancelled at short notice or missed for whatever reason (48hrs before lesson start time) will require payment in full.

If we suspect that you have consumed alcohol or taken any form of drugs the lesson will be terminated straight away with you losing the lesson fee.

It is your responsibility to check times and dates of lessons.

Practical test hire of the driving school car for use during the practical test will be charged at £10 above the normal lesson rate.

We reserve the right to withhold the use of the driving school car for practical test, if in our opinion the chances of passing the test are unrealistic.

Practical test cancellation In the event of the driving school car being unavailable on the day of the practical test for reasons of illness on our part, or for reasons of mechanical failure, we will refund test fees incurred by you in full.

In the event of the practical test being cancelled by the driving standards agency, it is normal practice for the test fee to be refunded by them, however lessons booked on the day will be subject to the 48 hrs late notice cancellation and will require payment.(some of these fees can normally be claimed back from the D.S.A).

Complaints procedures please bring to my notice any complaints that you may have and we will endeavour to address the situation. In the event that you are not satisfied, you may then make reference to the registrar of approved driving instructors who will consider the matter and advise accordingly.